Delivery and return Policy
Delivery and Return Policy
Delivery
UK Delivery
UK delivery costs £5.00. All orders will be sent by DHL Express Service and will require a signature on
receipt. Your goods will be delivered within 1 – 2 working days from day of dispatch. We aim to get your parcels delivered to you within the time stated on our website however at times there may be delays which are beyond our control caused by our approved third parties and suppliers. For your convenience, you will be notified by email letting you know the tracking number of your order.
UK customers can track their parcels at https://www.logistics.dhl/gb-en/home.html by entering the parcel number which will be made aware to you when your order is dispatched. Unfortunately this is not possible to change delivery information for your order once the order has been placed.
International Delivery
We also offer European and International delivery. Please refer to the table below to find
appropriate delivery costing and information. For international deliveries, all orders will be sent by
DHL Express Service to you. You will be notified by email letting you know the tracking number of
your order.
Please note that you are liable for all import duties, customs, and local sales taxes levied by the
country you are shipping to; therefore payment will be required by customs to release your order.
We recommend that you investigate potential charges before placing your order, as different
countries have variable procedures.
Unfortunately this is not possible to change delivery information for your order once the order has
been placed.
Return Policy
To raise a return request, please contact us straight away. You can also e-mail us at
sales@bellatela.co.uk or contact us by telephone on +44(0)1823 257 072, 5 days a week excluding
UK bank holidays, 9am to 5pm (GMT).
We will be happy to refund goods within 14 days of you receiving the goods if they are returned with
the original receipt, are uncut, unused and unwashed in the condition they were purchased,
including all original packaging. A refund will be issued in the method the payment was made. This is
in line with your consumer right of return and refund. If you have been charged for any items, we
will process a refund, which will include the cost of delivery to the original delivery.
Please note that although we have taken all possible steps to ensure that the product images are
representative of the product as best as possible, colours may vary according to settings on your
screen and therefore can only be an approximation of the actual product.
Please note that we only accept goods returned from the person who bought the item and from the
original delivery address.
Cancellations
If your order hasn’t been despatched yet, our team may be able to cancel this for you. If we’ve
already sent your order, we won’t be able to cancel it. But don’t worry, you still can return the order
to our warehouse for a refund to be processed.
Please accept our apologies, occasionally we have to cancel orders for a number of reasons such as
product unavailability and failed security check. In this case, you will not be charged for the item/s in
your order.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER
ENGLISH LAW.